RETURNS/EXCHANGES

 

All Items are handcrafted upon your order. Therefore please accept minor differences to how the images look. 
 

If for any reason your item is faulty and you need to return it, please email us at info@phine.london identifying the reason for the return.


Items may be returned (excluding shipping charges) within 5 working days of the date the item was delivered, providing they are in their original unworn condition and packaging. Returned Items will be subject to a restocking fee of 10% of the original purchase price. 

 

Please note that handmade pieces will not be returned unless faulty. 

Please note there will be no returns or exchanges on earrings due to hygiene standards, unless faulty.

Please note, Items with a discount code will not returned unless faulty. 

Commissioned pieces or personalised items cannot be returned; If faulty please contact us and we will repair it. 

When returning an item, please ensure you package it securely and post by Royal Mail Special Delivery or equivalent with tracking, and insure to the appropriate value. Unless faulty, all returns are sent at the expense of the customer & the customer is liable for any tax and duties payable outside of the UK. 

Please include the original delivery docket, noting your reasons for the return.

If you need to cancel or alter your order, please get in touch as soon as possible emailing us under info@phine.london because we start processing your orders as soon as we receive it. 

© 2019 PHINE LTD, ALL RIGHTS RESERVED.

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