SHIPPING

DELIVERY TIMES

Once you have placed your order, you will receive an e-mail confirming the details of your order and estimated delivery date. 

If we do not have a piece in stock or we are creating a personalised or bespoke piece for you, delivery time may vary as each piece is handmade – we will e-mail you to confirm the expected delivery date (e-mail will be sent within working hours).

Where an item is in stock, for delivery within the UK please allow 3-5 working days.

Where an item is in stock but is stated that it will be made upon your Order, please allow 7 working days. These Items we don´t keep in stock and only handmade once they are ordered. 

 For overseas delivery where an item is in stock, please allow 4-7 working days.

 For personalised & bespoke pieces, please allow 6 –8 weeks for delivery.

 

When the Item is not in stock, we will make sure the Item is back in Stock within 6 – 8 weeks. If you cannot wait for the Item to come back in Stock, please contact info@phine.london, so we can try to accommodate your Desires. 

If you need a piece by a particular date, or you want to check the estimated delivery time ahead of ordering a piece, please contact us via e-mail at info@phine.london and we will do our very best to accommodate your request.

INTERNATIONAL DELIVERY

1. If you order Products from us for delivery to a destination outside the UK:

 

a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

 

b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

 

c) if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

SHIPPING OPTIONS

UK delivery via Royal Mail Special Delivery Guaranteed by 1 pm. Orders should arrive within 5 working days. – FREE

Europe standard delivery – £14.30.00 – DHL Tracked and Signed. Orders should arrive within 2-3 working days.

International DHL priority delivery – £15.30 – Orders should arrive within 3-4 working days dependant on region.

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PHINE HQ, Mare Street, London E5 5EQ

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ALL RIGHTS RESERVED.